Curtis Bennett
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Última actividad de Curtis Bennett-
Curtis Bennett hizo un comentario,
That is exactly what I was looking for. Thank you. Can you have a look at my sound question? :)
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Curtis Bennett hizo un comentario,
OK got it. I thought that's where you meant. So by clicking there this will bring up all tickets associated with either that rep or the phone number on the current ticket? Even if it has been clos...
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Curtis Bennett hizo un comentario,
We are very new to this software , what is the requester profile?
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Curtis Bennett hizo un comentario,
So if I click on a new ticket with a phone number in it will it bring up all the tickets associated with that phone number even archived tickets? Or do we have to search for them?
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Curtis Bennett hizo un comentario,
Well we need to see old tickets, We often have people call back about an issue on the same product months later. We need to be able to see if it is the same or different issue. All of our little i...
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Curtis Bennett creó una publicación,
Closed Tickets
RespondidaI know that tickets are archived after 120 days but what the heck does that mean? Does our customer service rep have access to them? If so How? If they click on a current ticket with the phone numb...