Mike Wilson

+1 PLEASE!!!!!!!!!!!

If anyone from Zendesk is reading this, consider what happens when a contact emails TWO support desks - they can both be Zendesk or other providers.

Without the ability to automate the removal of CC:'s, a firestorm of automated helpdesk emails is started which will result in creating at least one - but maybe more duplicate tickets as the Zendesk "Thank you for your ticket" email generates a ticket and a response from the other helpdesk which in turn raises another Zendesk ticket. Any replies generate more tickets and the whole thing becomes an unwieldy mess.

All we need is a "Remove CC:" option which would allow us to enter a known email address to remove - consistently - from all replies. We can enter several options here. At least that will go a long way to alleviating the ensuing email & support ticket firestorm for us and many of the commenters on this post.

Please Zendesk, listen to us!

Thanks,

Mike