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Ken Shampo's Avatar

Ken Shampo

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Ken Shampo

Ken Shampo hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We really need this feature as well.  We are trying to sync data between our systems, and it is becoming very difficult when there are many aspects between them that we cannot compare.

Ver comentario · Publicado 04 feb 2016 · Ken Shampo

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Ken Shampo hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

First off I want to say I love this.  I noticed this when submitting Zendesk Tickets, and it instantly went on my todo list.  We spend way too much time tracking down customers so this was a great addition for us.

I see this was partially talked about, but from a different standpoint.  Is there a way to get the bump bump solve notifications to appear as comments on the ticket. My agents at first were not sure if it was working correctly as they were not able to visibly see the emails had gone out.  For now I have them click on "show all events", but it would be ideal if the email could translate into some sort of comment whether it be public or private, just to let them know it has triggered without taking the extra steps.

Ver comentario · Publicado 14 jul 2015 · Ken Shampo

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