Eric Nelson
Zendesk Developer Advocacy
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Actividad reciente de Eric Nelson-
Zendesk Advisory - Apache Log4j vulnerability - All developers
Hi Developers, We expect that many of you have learned about the Apache Log4j vulnerability which has been widely covered in the media since Thursday, December 9, 2021. Apache Log4j is a popular lo...
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Searching with the Zendesk API
This is a continuing discussion about the article Searching with the Zendesk API in the developer documentation.
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Fine Tuning: The beauty of self-service: Why the best ticket is the one never created
This Fine Tuning session is about self-service, including: What is self-service and why should you love it? How to properly implement a Self Service strategy Using Self Service to improve the cus...