Admin

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

@chris I believe theres a 1000 solved ticket limit thats an unwritten rule—and then it auto closes. You might want to try importing in bunches

• Ver comentario
• Admin
• Creación 20 de febrero de 2018 02:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi All! Glad to see this as a planned feature--I know this has caused some confusion for users when they've run into this limitation. Just to do some shameless self-promotion until the Zendesk team...

• Ver comentario
• Admin
• Creación 8 de febrero de 2018 06:33
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi Diane, Yes this holds the solved date which is just awesome for fixing those faulty tags--and yes I can imagine your GoodData data as I've hard the same issue before in my day job managing a tea...

• Ver comentario
• Admin
• Creación 22 de julio de 2016 16:14
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

I've been in this situation before where closed tickets could no longer be edited; but needed to be needed to be edited. Especially where tags are then used in reports and other calculations that m...

• Ver comentario
• Admin
• Creación 22 de julio de 2016 04:57
• 0 votos