Simon N

Hello everyone,

There is actually a neat way to pull this off via the Zendesk API*. You'll have to create an URL target in the 'extentions' tab and then add a 'Notifications: Notify target' rule to each trigger / automation to make it happen, but once set up it works like a charm!

Check out this article for further info: https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations

 

*No 3rd party tools required!

+1 asap!

 

This would make the automation workflow much smoother!