Brettany Rhodes

1. Agent guide
2. Ticket management
3. Accessing your views of tickets

We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on?

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• Brettany Rhodes
• Creación 2 de octubre de 2023 16:33
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

+1 Need a report to find tickets that are marked incidents and not tied to a problem ticket. Also, seeing how many incidents are tied to a problem ticket would be extremely helpful.

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• Brettany Rhodes
• Creación 18 de julio de 2023 00:12
• 0 votos

1. Agent guide
2. Ticket management
3. Managing your views

I'm needing to audit all views and who they are available to. Is there a way to export the views list?

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• Brettany Rhodes
• Creación 22 de marzo de 2023 20:51
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Any update on this feature request for unmerging tickets?

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• Brettany Rhodes
• Creación 27 de septiembre de 2022 20:16
• 1 voto

1. People
2. ...
3. End users and organizations
4. Creating organizations

When setting an individual user to Can view all org tickets in their user profiles. Does this user have edit rights to all org tickets or is it view-only access?

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• Brettany Rhodes
• Creación 24 de agosto de 2022 19:49
• 1 voto

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but th...

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• Brettany Rhodes
• Creación 16 de mayo de 2022 18:50
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Slack integration with Guide

Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. Has anyone come up with a work around to send a notificate...

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• Brettany Rhodes
• Creación 13 de abril de 2022 19:19
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Send notifications to Slack

I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. We currently have a trigger created to notify when a ticket is created but not...

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• Brettany Rhodes
• Creación 13 de abril de 2022 19:15
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

I agree, having the option to customize signatures would be a nice feature to have.

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• Brettany Rhodes
• Creación 5 de enero de 2022 23:35
• 0 votos