Amelia Gratta

As a customer support agent I know that the business affect / customer service impact of a feature is one of the major factors that decide how or if things get changed. By requesting your customers to not share their customer service experiences and the affect this has for them, you are attempting to delete an entire, very important aspect of this improvement request.

You ask for "use cases" and "problem statements." The business affect and customer service experience of how this feature works (or doesn't) for us right now are the "problem statements" you request.

We require this feature. Can someone please let us know when/if this is slated to be added?