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Bell Chen
Incorporación 16 abr 2021
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Última actividad 09 ago 2022
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17
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Última actividad de Bell Chen
Bell Chen hizo un comentario,
Hi Dane
But i found the "image" icon only available for sign-in end user but not for "anyone".
Is it expected behaviour?
Thanks.
Ver comentario · Publicado 14 jul 2022 · Bell Chen
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Bell Chen hizo un comentario,
Hi Dane
My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.
Ver comentario · Publicado 13 jul 2022 · Bell Chen
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Bell Chen hizo un comentario,
Hi Brett
Please find the link and screen below for our form, thanks.
https://spscountrysupport.zendesk.com/hc/en-us
User is not able to pasting the screen under description ticket field.
Ver comentario · Publicado 12 jul 2022 · Bell Chen
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Bell Chen hizo un comentario,
Hi Brett
We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below.
It would benefit both the end user.
Could you help clarify how we can update for our form?
https://apseafreightapplicationsupport.zendesk.com/hc/en-us
Ver comentario · Publicado 04 jul 2022 · Bell Chen
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Bell Chen hizo un comentario,
Hi Team
How can we make the enduser form edit the description content as the same below, thanks.
Ver comentario · Publicado 01 jul 2022 · Bell Chen
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Bell Chen hizo un comentario,
Yes to it.
Without auto refresh, our tickets SLA will breach suddenly and out of control.
Ver comentario · Publicado 02 mar 2022 · Bell Chen
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Bell Chen hizo un comentario,
Same issue also happen to us, when i manual click the refresh button.
error occur below
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Ver comentario · Publicado 02 mar 2022 · Bell Chen
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Bell Chen hizo un comentario,
Cannot sign on with end user due to the helpcenter is no longer exist anymore.
Please check how to fix and sign on sandbox?
Ver comentario · Publicado 15 feb 2022 · Bell Chen
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Bell Chen hizo un comentario,
Does it mean we cannot auto fill the text ticket field by email channel?
i remember that we can fill it by some symbols, such as #
Ver comentario · Publicado 15 dic 2021 · Bell Chen
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Bell Chen creó una publicación,
Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?
Publicado 14 dic 2021 · Bell Chen
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