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Bell Chen

Incorporación 16 abr 2021

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Última actividad 09 ago 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Bell Chen

Bell Chen hizo un comentario,

ComentarioTicket customization

Hi Dane

But i found the "image" icon only available for sign-in end user but not for "anyone".

Is it expected behaviour?

Thanks.

 

Ver comentario · Publicado 14 jul 2022 · Bell Chen

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Bell Chen hizo un comentario,

ComentarioTicket customization

Hi Dane

My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.

Ver comentario · Publicado 13 jul 2022 · Bell Chen

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Bell Chen hizo un comentario,

ComentarioTicket customization

Hi Brett

Please find the link and screen below for our form, thanks.

https://spscountrysupport.zendesk.com/hc/en-us

User is not able to pasting the screen under description ticket field.

Ver comentario · Publicado 12 jul 2022 · Bell Chen

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Bell Chen hizo un comentario,

ComentarioTicket customization

Hi Brett

We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below.

It would benefit both the end user.

Could you help clarify how we can update for our form?

https://apseafreightapplicationsupport.zendesk.com/hc/en-us

Ver comentario · Publicado 04 jul 2022 · Bell Chen

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Bell Chen hizo un comentario,

ComentarioTicket customization

Hi Team

How can we make the enduser form edit the description content as the same below, thanks.

Ver comentario · Publicado 01 jul 2022 · Bell Chen

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Bell Chen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Yes to it.

Without auto refresh, our tickets SLA will breach suddenly and out of control.

Ver comentario · Publicado 02 mar 2022 · Bell Chen

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Bell Chen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Same issue also happen to us, when i manual click the refresh button.

error occur below

There was a problem retrieving additional information for tickets in this view.
 
Please clarify how to automate refresh the views and tickets.
 

Ver comentario · Publicado 02 mar 2022 · Bell Chen

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Bell Chen hizo un comentario,

ComentarioHow to fix access issues

Cannot sign on with end user due to the helpcenter is no longer exist anymore.

Please check how to fix and sign on sandbox?

 

Ver comentario · Publicado 15 feb 2022 · Bell Chen

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Bell Chen hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Does it mean we cannot auto fill the text ticket field by email channel?

i remember that we can fill it by some symbols, such as #

Ver comentario · Publicado 15 dic 2021 · Bell Chen

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Bell Chen creó una publicación,

Publicación Q&A - Tickets and email

Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?

Publicado 14 dic 2021 · Bell Chen

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