Jeff Billark

Assignee would be nice to have included in the search results

we're also using Forms and Power Automate, it appends the hiring data into a Sharepoint list and then sends email to our Zendesk email channel.  I like you process, so yes, please share if you can when done.  Thank you

I use the clone ticket a lot for new-hire onboarding, the original ticket is used for the creation of the base accounts, but then I clone the ticket multiple times for:

- phone assignment

- building access badge

- desk assignment

- computer assignment

- etc

each having different assignment from the original ticket, but each clone keeps the original assignee, so I have to ":own:" all these clones, using the Followers and CC fields to route the email chatter.  I'm actually contemplating just copy/pasting the tickets for now.