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Jean-michel WEISS
Incorporación 16 abr 2021
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Última actividad 01 ago 2024
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Última actividad de Jean-michel WEISS
Jean-michel WEISS hizo un comentario,
Hi, but that means also, that all the handled tickets have a SLA. do you have a example of fake sla, or values that we can enter for using the agent work time ? Time tracking is not accurate at all for tracking agent efficiency ( even with the sum of updated handling time on tickets per day and per agent)
Ver comentario · Publicado 01 ago 2024 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
Yes and no, it's also a side effect with the new workspace UI
Ver comentario · Publicado 17 mar 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working
Ver comentario · Publicado 16 mar 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
Thanks !!! it works
Ver comentario · Publicado 22 feb 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
Ok, so i'm not sure but maybe it's not the appropriate placeholder. what i would like is a placeholder which captures a custom user field, from the user who created the ticket
Ver comentario · Publicado 22 feb 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
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Jean-michel WEISS hizo un comentario,
{{current_user.custom_fields.<key_name>}} is this working in a macro ?
my field key is called access and it is plaintext, so my placeholder normally is
{{current_user.custom_fields.access}} ? I get only a blank space withit when i use the macro
Ver comentario · Publicado 18 feb 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking on it, we don't see the answer. after several refresh, then finally, it appears. experienced with chrome browser, it seems that it works with edge
Ver comentario · Publicado 08 feb 2022 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
+1, even in wordpress, this functionality exists
Ver comentario · Publicado 09 oct 2019 · Jean-michel WEISS
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Jean-michel WEISS hizo un comentario,
I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively
Ver comentario · Publicado 26 feb 2019 · Jean-michel WEISS
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