Jean-michel WEISS

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Agent Workspace Feedback

Yes and no, it's also a side effect with the new workspace UI

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• Jean-michel WEISS
• Creación 17 de marzo de 2022 08:54
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Agent Workspace Feedback

ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working  

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• Jean-michel WEISS
• Creación 16 de marzo de 2022 10:28
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Thanks !!! it works

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• Jean-michel WEISS
• Creación 22 de febrero de 2022 11:01
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Ok, so i'm not sure but maybe it's not the appropriate placeholder.  what i would like is a placeholder which captures a custom user field, from the user who created the ticket

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• Jean-michel WEISS
• Creación 22 de febrero de 2022 10:48
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

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• Jean-michel WEISS
• Creación 22 de febrero de 2022 09:26
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

{{current_user.custom_fields.<key_name>}} is this working in a macro ?my field key is called access and it is plaintext, so my placeholder normally is {{current_user.custom_fields.access}} ? I get ...

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• Jean-michel WEISS
• Creación 18 de febrero de 2022 17:15
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New UI Performance Issues

doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking...

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• Jean-michel WEISS
• Creación 8 de febrero de 2022 17:12
• 2 votos

1. Guide
2. ...
3. How to manage the help center
4. Why is an article's appearance different in the editor than in Help Center?

I could you share the solution of this ticket 4861414, i'm experiencing the same issue

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• Jean-michel WEISS
• Creación 17 de junio de 2021 13:03
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

+1, even in wordpress, this functionality exists

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• Jean-michel WEISS
• Creación 9 de octubre de 2019 10:33
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New Ticket Desktop Notification

 I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notificat...

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• Jean-michel WEISS
• Creación 26 de febrero de 2019 21:39
• 2 votos