Service

I'm beginning to think that a simple forward email function will never happen at this rate. It's been 6 years!

An update would be great. As our team grows, support agents need to be able to forward mail from zendesk to other team members that do not require it.

Does anyone know of any helpdesk software that easily forwards on emails that is similar to zendesk?

You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm dealing with has changed, but want to keep the same customer account.

Forwarding emails from Zendesk is essential. It's strange that this isn't a feature. Opening up my personal inbox and copying and pasting the email is annoying. It would make life easier if you could just forward things on.