Paulus Indra Salim

Hi Cyrup,

 

were you testing the trigger by replying via e-mail or Zendesk Support?

Does "Update Via E-mail" mandatory?

 

thanks.

Hello sebastian, 

you can assign group to certain ticket by choose the group from "Assignee" box on the top-left of your ticket.

Don't forget to create the group. You can create a group from "Admin" -> "People" -> Add "Group"

 

Ref:

Managing Group: https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups