Búsquedas recientes

No hay búsquedas recientes

Vijayaragavan S's Avatar

Vijayaragavan S

Incorporación 16 abr 2021

·

Última actividad 27 oct 2021

Seguimientos

0

Seguidores

0

Actividad total

3

Votos

0

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Vijayaragavan S

Vijayaragavan S hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community
Comunidad

I would like to initiate a trigger when SLA is breached where SLA is 30 minutes. Would these steps solve this?

Can you please explain what do you mean by

"We have another set of triggers that run when a ticket is updated, and these deal with times when the ticket is updated such that a different SLA policy applies. These triggers remove any SLA value, and add the new one."?

What are the trigger conditions? 

 

Thanks in advance.

Vijay 

Ver comentario · Publicado 26 jun 2018 · Vijayaragavan S

0

Seguidores

0

Votos

0

Comentarios