Геннадий Коржевский

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

I wonder how Zendesk guys solve this issue in their support. The fact that a follow-up to a closed ticket doesn't preserve the initial group is mind-boggling.  

• Ver comentario
• Геннадий Коржевский
• Creación 6 de junio de 2018 11:40
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

At least some explanation from Zendesk why this feature hasnt yet been implemented would be appreciated. 

• Ver comentario
• Геннадий Коржевский
• Creación 3 de mayo de 2017 13:34
• 3 votos