Jim Stratton

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

I needed this - again - this week.

• Ver comentario
• Jim Stratton
• Creación 26 de abril de 2019 18:31
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customize search results columns

I'll add a vote for this also.

• Ver comentario
• Jim Stratton
• Creación 27 de marzo de 2019 19:17
• 4 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

@Nicole - I would use this a few-to-several times a year.

• Ver comentario
• Jim Stratton
• Creación 21 de septiembre de 2018 17:18
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

We would like to be able to do this as well.  I know that the "best practices" recommends "only" suspending the account.  In our case, however, we need an actual working user as the requester in or...

• Ver comentario
• Jim Stratton
• Creación 20 de septiembre de 2018 20:19
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Drew Wasson - a trigger can send email to a group...can you create a group that is exactly everyone in the organization and then use that group?

• Ver comentario
• Jim Stratton
• Creación 31 de julio de 2017 16:01
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Is there a plan to add the cc option to macros? This was requested at least 3.5 years ago (see https://support.zendesk.com/entries/355943).  In those 3.5 years, I have never found any statemen...

• Ver comentario
• Jim Stratton
• Creación 19 de junio de 2014 18:05
• 1 voto