Sean Morrissey

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...

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• Sean Morrissey
• Creación 7 de septiembre de 2022 04:14
• 1 voto

1. Email
2. ...
3. General questions about email and email template
4. Can I use an email alias, distribution list, or Google Group as a support address?

There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk. 

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• Sean Morrissey
• Creación 31 de agosto de 2022 00:27
• 0 votos

1. Email
2. ...
3. Formatting and customizing your email
4. Implementing simplified email threading for email applications

I have noticed since switching to the new html format that I have an issue with emails that flow through google groups. When I have a ticket and send a public reply that goes to a google group, the...

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• Sean Morrissey
• Creación 20 de julio de 2022 18:10
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Agreed...We need to see Zendesk step up and add this feature.

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• Sean Morrissey
• Creación 14 de enero de 2018 16:08
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...

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• Sean Morrissey
• Creación 20 de noviembre de 2017 04:40
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...

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• Sean Morrissey
• Creación 12 de agosto de 2014 02:47
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. A better email template for Zendesk

Ben: Thank you. I really enjoyed this tip and I am using your suggested template. 

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• Sean Morrissey
• Creación 13 de agosto de 2013 02:48
• 0 votos