Sean Morrissey

1. Zendesk updates
2. Announcements
3. Zendesk Generative AI EAP capabilities overview

Trying to get an update on Generative AI or voice. I have generative AI, but do not see voice features yet. I clicked on the link https://support.zendesk.com/hc/en-us/articles/6170157307162 and I r...

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• Sean Morrissey
• Creación 26 de noviembre de 2023 13:43
• 0 votos

1. Zendesk updates
2. Announcements
3. Zendesk Generative AI EAP capabilities overview

Assuming it's planned, but I haven't seen any articles on this yet. Are there plans to add Enhanced AI (enhanced writing)to side conversations?

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• Sean Morrissey
• Creación 26 de noviembre de 2023 13:41
• 0 votos

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

As a followup, I have been playing with this issue today and I appear to have a work-around. I tag all emails which come from the google group. So my trigger is as follows: Meet ALL Conditions 1. l...

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• Sean Morrissey
• Creación 12 de noviembre de 2023 19:50
• 0 votos

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

Sorry Ferhat Surucu and Rafael Vannucci I am just seeing these updates. I am still having issues and I reviewed your description and screenshot, so I will make a few mods to see what happens. I tru...

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• Sean Morrissey
• Creación 12 de noviembre de 2023 16:43
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Agent Ticket Layout changed

I ran into this issue as well. It's a cool feature at times. You can move your cursor over the slide bar and adjust the width. This will help you solve your issue.  

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• Sean Morrissey
• Creación 12 de noviembre de 2023 14:02
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Add a category filter on the Knowledge Capture app

Brett Bowser my account manager, reached out, thank you for the assist.

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• Sean Morrissey
• Creación 2 de noviembre de 2023 00:53
• 0 votos

1. Support
2. ...
3. Ticket automation and collaboration
4. Creating macros from macro suggestions for admins

Hello, I am using an advanced AI tool that has the macro suggestions feature enabled. Last week, I received suggestions and successfully used the tool to create several new macros. However, today w...

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• Sean Morrissey
• Creación 2 de noviembre de 2023 00:49
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Add a category filter on the Knowledge Capture app

Brett Bowser appreciate the follow-up, nothing yet. A call would be good, please PM me.

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• Sean Morrissey
• Creación 28 de octubre de 2023 03:16
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Add a category filter on the Knowledge Capture app

Tetiana Gron perhaps we could take this offline. I am interested, but looks like i need to upgrade to enterprise. Willing to do so if it accommodates my need.

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• Sean Morrissey
• Creación 27 de octubre de 2023 03:33
• 0 votos

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

I would like to see enhance writing feature added to side converaations

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• Sean Morrissey
• Creación 26 de octubre de 2023 05:42
• 0 votos