Jacob R.

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

- In our Help Center, we have defaulted the most recent response to be at the top of the ticket correspondence. Agent Workspace pushes this to the bottom, which with lengthy tickets is going to be ...

• Ver comentario
• Jacob R.
• Creación 14 de julio de 2023 15:33
• 4 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Cancel Ticket Submit app

I added to the app request thread 2 months ago with no response, so I will post here. We've now had to disable this app because of how much chaos it can potentially cause. Can you help me understan...

• Ver comentario
• Jacob R.
• Creación 8 de diciembre de 2021 15:26
• 1 voto

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Cancel Ticket Submit app - official feature request thread

We would also like to see the checkboxes to verify the CC's default to being checked. It seems like an easy way to accidentally have them stripped off of a ticket by defaulting the boxes to be unch...

• Ver comentario
• Jacob R.
• Creación 29 de septiembre de 2021 19:06
• 5 votos

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Cancel Ticket Submit app - official feature request thread

@... As an enhancement, it would be great to have the ability to choose some of our custom Zendesk fields to display in the dialog so the agent can review if that information is correct prior to su...

• Ver comentario
• Jacob R.
• Creación 29 de septiembre de 2021 16:26
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to suspend or deactivate Organizations

+1.

• Ver comentario
• Jacob R.
• Creación 30 de agosto de 2021 16:10
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to mark all users of an organization as suspended

+1, this would be incredibly useful for the same reasoning as @..., @...

• Ver comentario
• Jacob R.
• Creación 30 de agosto de 2021 15:35
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

I agree with @..., I really don't see how it is a reasonable ask to have users create multiple dashboards for simple individual queries. +1 for the functionality being included.

• Ver comentario
• Jacob R.
• Creación 14 de junio de 2021 19:27
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

Is there an update from the product manager on if Internal Note SLA's will be rolled out anytime soon?

• Ver comentario
• Jacob R.
• Creación 24 de febrero de 2021 18:44
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

+1 for this. It would be valuable data for us to know what can be phased out or changed to ensure macros are being appropriately applied to our tickets.

• Ver comentario
• Jacob R.
• Creación 2 de julio de 2020 12:36
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

+1 for our team as well! We would love the ability to reset the SLA for some of our longer development items. Rather than creating ridiculously long SLA metrics, having the SLA reset on an internal...

• Ver comentario
• Jacob R.
• Creación 27 de febrero de 2020 20:14
• 0 votos