Philippe Balogh

It's quite possible that Zendesk will never implement the desired feature, as was explained in the previous post. Nevertheless, I would like to congratulate the thread on the occasion of its 14th anniversary. It was actually created on this day in 2009.

Yes, there was an update recently. The whole thread and its desired functionality became time-barred in October 2019. The ten years are up.  :o 

Next year this thread celebrates its 10th anniversary. What else should I say, apart from being very, very disappointed?

Maybe it's best if any of us is asking Zendesk Support once a month about the progress on the possibility that (supervising) end users can comment tickets from their organization. It doesn't matter if a such a user is put CC or if he has the general right to comment. It's just important that it's possible in an automated way.

Even an upgrade from Team or Regular to Professional Plan doesn't solve the problem because Zendesk's workaround is a unusable.

The existence of the (unusable) workaround is at least something like a proof that Zendesk is aware of the problem although they deny that there is a problem or a missing function at all.

I asked Zendesk Support about the mentioned comment by Jake Holman from 2015. Zendesk Support told me that he has left the company and the Zendesk developer team isn't working on that. They told me to use a workaround which is more or less unusable.

Our customers and our company are far away from being content with Zendesk's idleness.

We don't run the Enterprise edition of Zendesk. And even if we did then the solutions and workarounds presented here are much too complicated. Zendesk users need a simple solution for a common problem. Maybe we all have to say goodbye to Zendesk sooner or later.

Yes, this thread is still active but Zendesk is ignoring us for seven years now. :-(

Yes, Adam's proposal is highly appreciated. In our company a solution like that would end the discussion immediately about leaving Zendesk.

On August 17 Erin Boyle (Zendesk Product Manager) promised to re-review the cases over the next couple of days. In a few days, this statement will be two months old and in some months from now it will be forgotten completely. That's my impression of Zendesk's efforts to implement the functions we are now discussing in this thread for six years.

The GOODBYE solution suggested by Mike probably will become reality for many of us. Sad but true.

Why does it take that long? It will be 6 years soon that Zendesk is aware of this important and needed functionality. I'm very disappointed.