Mike Bombich

Reiterating what Dani and Kelsa commented on – the "gear" icon in the sidebar currently presents "System Updates" and "Feature Usages". I suppose that's helpful information for somebody, but it's not what I expect to see when I click on a "gear" icon – gear icons are typically used to present interface where you can change settings. I understand the impetus to aggregate a bunch of stuff in the Admin Center, but getting there is really awkward right now. Please have the gear icon load the admin center directly, or perhaps more simply, just add a new icon to the sidebar that will load the admin center. Thanks!

 

It seems weird to have to ask for this functionality. Humans make mistakes, computers are supposed to deal with them. If Zendesk's SMTP service fails to deliver an email to "joeuser@email.om" because "email.om" is unresolvable, it's absurd to not immediately add that result to the ticket and mark the ticket open. For the support request to just fall into the void and the customer nor the agent is none the wiser, that's just astonishingly unprofessional.

I'm just dumbfounded that this issue ever existed at all, and more so that people have been asking for it for YEARS and it's not implemented. This is basic functionality for a service that facilitates email interactions between people.