Luke Aleo
Customer service specialist! I love working with Zendesk and finding new ways to serve our customers more efficiently.
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Resumen de la actividad
Última actividad de Luke Aleo-
Luke Aleo hizo un comentario,
Is there a way to search our End Users to see who is setup to View and Comment on Own Tickets vs View All Org Tickets?
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Luke Aleo hizo un comentario,
I would like to be able to notify the Assignee when an article is pinned. This way if they have a question and a Team Lead or Manager finds the appropriate article and pins it for them the Agent wi...
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Luke Aleo creó una publicación,
Best way to track multiple values across a custom field
I would love some feedback on how we could better track store numbers in our tickets. Situation: We work with many retailers and track tickets across their stores. Some tickets may reference a sing...
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Luke Aleo hizo un comentario,
I used a placeholder {{ticket.ticket_field_option_title_<field ID number>}} to show content from a Multi-Select Dropdown. The ticket itself looks fine, but when I search for it the results are show...
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Luke Aleo hizo un comentario,
My profile picture appeared on another agents CC picture. The other agent does not have my picture set up for their profile, but somehow my picture was appearing only on their CC section. After a b...
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Luke Aleo hizo un comentario,
Is there a way to add a Task Due Date based on a trigger? I know we can set the expectations for completion based on the SLA, but it would be nice to see more interaction with this Due Date feature.
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Luke Aleo hizo un comentario,
Team members here have been receiving this notice as well.
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Luke Aleo hizo un comentario,
I want to confirm that nothing will change if I don't update my Triggers or Automations with the new code for Simplified Threading. This is not some type of update that is being implemented onto th...
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Luke Aleo hizo un comentario,
We had created many groups when we first started using Zendesk, but we have since refined our groups. When using Zendesk Explore we can still see these old groups which have been deleted. Is there ...
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Luke Aleo hizo un comentario,
We are receiving Suspended tickets with attachments. When someone with the Agent role tries to recover the ticket they are not able to download the attachments. It seems that only Admin role users ...