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Gabriele Biella's Avatar

Gabriele Biella

Incorporación 16 abr 2021

·

Última actividad 26 may 2023

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Última actividad de Gabriele Biella

Gabriele Biella hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

Ver comentario · Publicado 25 ene 2023 · Gabriele Biella

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Gabriele Biella hizo un comentario,

ComentarioManaging users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

Ver comentario · Publicado 26 abr 2022 · Gabriele Biella

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Gabriele Biella hizo un comentario,

ComentarioHow to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

Ver comentario · Publicado 26 abr 2022 · Gabriele Biella

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Gabriele Biella hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

Ver comentario · Publicado 26 oct 2021 · Gabriele Biella

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Gabriele Biella hizo un comentario,

ComentarioWeb Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

Ver comentario · Publicado 26 oct 2021 · Gabriele Biella

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