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Luis Freitas

Incorporación 16 abr 2021

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Última actividad 11 sept 2024

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Última actividad de Luis Freitas

Luis Freitas hizo un comentario,

ComentarioWorkflow best practices and recipes

This all makes sense to me but I would like to target “Specific email addresses” as VIP's, not an entire email domain. My goal is to create a trigger when we receive an email from a specific email address.

 

Is it possible to do?

Ver comentario · Publicado 11 sept 2024 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Tommy this seems above my head, at your convenience can you provide more granular instructions?

Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing agent names id that is a concern?

Thanks!

Ver comentario · Publicado 15 ago 2022 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Thank you!

Ver comentario · Publicado 01 ago 2022 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Karen Hynes - Following up on this...thx!

Ver comentario · Publicado 17 may 2022 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ?

Tymeshift is not cheap 

Thanks!

Ver comentario · Publicado 13 may 2022 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

These guys offer everything ZenDesk should be including for their Talk customers. 

https://www.tymeshift.com/

I am meeting with them tomorrow

If a 3rd party can do it, why isnt ZenDesk offering it? 

Ver comentario · Publicado 12 abr 2021 · Luis Freitas

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Luis Freitas hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out yet?

Ver comentario · Publicado 16 oct 2020 · Luis Freitas

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