CJ

Hi,

I too would like to up vote this option. I work with a large team which is currently split between two countries where we overlap coverage for a few hours per day. When the agent's from our other office leave for the day, if someone leaves their chat logged in, there isn't the option of running over to their desk to simply turn it off. We instead have to monitor the dashboard religiously to ensure that none of our chats get assigned to them, and grab them if they do. Having the ability as an admin to control this would be immensely helpful.