Marcantony Luciani

I am going to try to use a flow to handle follow-ups better thanks to this idea

 

https://support.zendesk.com/hc/en-us/community/posts/204142436-Closed-Ticket-as-a-Channel-What-does-this-mean-

 

Let you know how it goes. In theory if the channel creating the ticket is Closed ticket you can manage the follow up better or deflect it with a response.