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Jennifer Lee's Avatar

Jennifer Lee

Incorporación 16 abr 2021

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Última actividad 18 dic 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jennifer Lee

Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

+1

Ver comentario · Publicado 18 dic 2024 · Jennifer Lee

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Jennifer Lee hizo un comentario,

ComentarioTicket basics

Where can I add my interest in a public & private reply being added at the same time becoming a native feature? I understand the suggestion at this time is the Private Comments app.

Ver comentario · Publicado 06 nov 2022 · Jennifer Lee

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Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 very useful

Ver comentario · Publicado 12 jul 2022 · Jennifer Lee

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Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 very useful

Ver comentario · Publicado 12 jul 2022 · Jennifer Lee

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Jennifer Lee hizo un comentario,

ComentarioTicket management

Ashley Waldman - I didn't see it the other day either but just checked again and the bulk edit options are now at the bottom of the page.

Ver comentario · Publicado 12 jul 2022 · Jennifer Lee

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Jennifer Lee creó una publicación,

Publicación Feedback - Help Center (Guide)

Currently, bc the verification rules rely on inclusion, rather than exclusion, there's not a way to exclude an article, I have to use a filter to include all other articles. My use case is that we have  thousands of articles and I need to exclude one specific type. With the current setup, I will need to go through all other articles to find what's unique about them to include in the filter, all in an effort to exclude these couple hundred. It would be very useful to have an exclude option where in this case, I'd exclude the one attribute I know this specific type of article has which is much quicker than finding what to include.

Publicado 30 abr 2022 · Jennifer Lee

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Jennifer Lee hizo un comentario,

ComentarioUsing content publishing flows

How do I exclude a set of our articles from the verification process altogether? This particular type of article never needs to be verified.

Ver comentario · Editado 29 abr 2022 · Jennifer Lee

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Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

We believe this would be useful also. Displaying the column would help with at-a-glance auditing to confirm correct/incorrect setting.

Here is a scenario: If I upload and publish 10 articles and I want to double check to make sure I have the visibility set correctly, I would have to set the filter to Permissions > Visible To > [segment] and go line by line to make sure all 10 articles are set with the proper visibility settings. If one is missing from the 10, I would have to pinpoint which one was not set properly, remove the filter and backtrack to figure out which article needs changed, which equates to more time weeding through articles.

If there was a column option listing "Visible To," Editors and Publishers could quickly scan articles in the Manage Articles section to make sure the visibility settings are set properly.

Ver comentario · Publicado 30 jun 2021 · Jennifer Lee

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Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 03 jun 2021 · Jennifer Lee

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Jennifer Lee hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Would be helpful for hundreds of tickets that need the requester reassigned if/when there's turnover with our client (happens several times a year).

Ver comentario · Publicado 11 may 2021 · Jennifer Lee

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