Valentin Gisunov

Hi again! 

It's okay now, thanks. I think the issue was due to the fact that I tried to setup connection via desktop app. When I did it from browser, all worked. Thank you! 

Hi! 
I'm getting an error while trying to authenticate Zendesk account in Teams. After I press "Authenticate" button pop-up window is shown and immediately closed. Below I get an error:
"An error has occurred. To re-configure the integration, enter the correct Zendesk subdomain and click the "Authenticate" button again."
Zendesk subdomain is correct :) 
Note. When I launched this procedure for the very first time, I managed to enter credentials for Zendesk in pop-up window. But after that I got an error and after that never had a chance to enter credentials again. 
Please, advise what can I do in this situation? I can also send a video via email if needed.
Thanks!

I found great functionality in the standard Zendesk section.
In the "Ticket Fields" section, there is a "Type" system field. When you select one of the options from the drop-down list, an additional field for filling appears. Moreover, for each of the options, its own field.
For example, when you select the Incident option, the "linked issue" field appears.
Unfortunately, I found out that there is no way to create and configure my own fields in this way (support agent confirmed this). Meanwhile, such an opportunity would be very useful.
I am attaching a video for illustration. The names of the fields in it are in Russian, but I hopeit is clear what this is about.