Chandra Robrock
I'm Chandra & I lead a team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Votos de actividad por Chandra Robrock-
Hi David - Not a silly question at all! A few years back, my boss had asked me to build the same exact type of report but I wasn't able to find a way to achieve this, I'm afraid. That said, we did ...
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Hi Vamshi R - Are you referring to restricting what group of users can update specific ticket fields on a ticket? If so, the Ticket Field Manager app should help solve for this. You can install it ...
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Aha, thanks for clarifying Richard Pixel! That was really helpful. So it looks like numeric or decimal Ticket Fields, triggers only support the ability to filter based on whether a value is present...
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Hi Richard - Would you mind elaborating a bit more on what you mean by "the Trigger section only recognizes if the custom numerical field is populated?" For instance, are you saying that the Ticket...
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Hi Joe! Here's a trigger that I use at my company that will automatically un-assign any tickets that reopen from a Solved status that might be helpful for your use case as well.
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Thanks for passing along these screenshots! It looks like there are 3 filters applied in the left query and only 2 filters applied in right query, so I'm curious if that might help explain the disc...
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Ah, yes! In that case, you'll definitely want to use the On Specified Attribute approach. Your original screenshots just showed the FRT Bracket & Count of Ticket fields as the end result, so that's...
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I found an older post that suggests this could happen if your team has only recently started using the Knowledge Capture app and, as a result, there isn't any data for the Knowledge Capture app dat...
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If you know the exact 10 Agent Names you'd like to display, I'd recommend creating a custom Set attribute. You'd want to compute this Set based on the Assignee Name attribute and then select the ex...
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Based on that error message, I suspect you may be querying off of the Tickets dataset instead of the Ticket Updates dataset. Mind confirming when you have a moment?