Chandra Robrock
I'm Chandra & I lead a team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Actividad reciente de Chandra Robrock-
Hi @...! While I haven't personally implemented a solution similar to the one you described, I'd love to see if I can help. Would you mind elaborating a bit more on how you've set your trigger logi...
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@... Of course! I double checked the code that I actually have deployed in Zapier and I can confirm that the code provided from my GitHub is correct. That being said, I was able to intermittently r...
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Hi @... - While you won't see an attribute exclusive to the custom field change timestamp, you will be able to understand the exact timestamp in which a custom field was updated by using the Update...
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Hi Lisa - While I don't believe I've come across this before, I'm sure either myself or another community member could help provide some assistance once we have a better idea of what you're seeing ...
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Hi @丸岡 - I created a ticket threshold Slack notification at my own company using the Zendesk API and Zapier which might be helpful for you. Here's how we set it up: How to create a Slack notificat...
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@... While I'm not sure of the exact reason you're seeing different Created and Solved Ticket numbers in the Tickets dataset versus the Ticket Updates dataset, I do know that there are slight diffe...
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Hi @...! If you're looking for the average time it takes for a ticket to move from the Open to Pending status, I'd recommend using the Ticket Updates dataset. For Metrics, you can select AVG(Open s...
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Happy to help! So glad to hear that solution worked for you. :)
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Hi Emma - I believe you should be able to accomplish this in Explore by using the following: Dataset: Ticket UpdatesMetric: D_Count(Updates)Filters: Changes - New value > select the tag of the sp...
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@... - At my company, we're using Zapier to automate the email verification process for new users in Zendesk. It's surprisingly simple to setup thanks to Zapier's integration with Zendesk (although...