Chandra Robrock
I'm Chandra & I lead a team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Votos de actividad por Chandra Robrock-
If I could up-vote this post 1,000 times, I would. Being able to create triggers based on both @mentions and Followers would be a HUGE game changer for us! I was actually the author for the User Ti...
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+1 to this request! We use automations to accomplish this and they are quite helpful. However, it's become quite cumbersome to manage as we expand our support hours and add new teams or schedules t...
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Hi Svend Koustrup - I definitely agree with this request! It's such a need for us when it comes to working with engineers on technical bugs. There's a request for this functionality here if you'd l...
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+1 to this request! For me, I think something similar to the Ticket Field Manager app could be helpful for Organization fields. That way, I can still be able manually edit these fields (if needed)...
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Hey CJ - It sounds like Zendesk's Cancel Ticket Submit app might be what you're looking for here: https://www.zendesk.com/apps/support/195694/cancel-ticket-submit/
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Your assumption is correct! The only role that would not take up a full Agent seat would be a Light Agent.
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Boosey & Hawkes Music Publishers Limited Absolutely! We have a custom dropdown ticket field called 'Sleep' which has a few different options (1 day, 1 week, 1 month, etc). We then have a few diffe...
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Welcome to the Zendesk Community! There is actually a system rule that automatically reopens Solved tickets upon the next end-user comment. More information here as well as some advice regarding st...
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Actually, you know what... I just remembered a nuance with this feature that tripped me up in the past. For context, we leave a lot of internal notes & have found this feature to be helpful for the...
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Love these new additions! In the future, I'd love to see Light Agents available as an option for the Current User condition as well. We have a rule that automatically reopens a ticket when a Light ...