Ria Harris
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Actividad reciente de Ria Harris-
Prevent Agent Status Change If Another Agent Is Not Available
Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for all agent from a department/group to be unavailable during operational hours...
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Reporting on visitor page/url when chat strted
We are wanting to report on the page or url that a customer is on when requesting a chat to be able to get a view of the proportion of chats started on each page. We are unable to do this and I was...
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Agent Last Sign In Reporting
We have a dashboard set up to advise of the days since last sign in for all agents, this provides a lot of useful information as our teams do not always keep us up to date with agent leaving so we ...
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'Unsupported Message Type' Showing For Chatbot Responses
We have a third party chatbot integrated with our widget on the website and this uses the sendButtonTemplate integration. The issue we are having is that this does not make all messages visible to ...
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Chat Satisfaction
RespondidaCurrently the chat satisfaction is either turned off so it is not available at all, or it is on and the customer can rate the chat at any time. We would like the ability to only request the chat CS...
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Ticket Subject Unchangable
RespondidaWe would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently the tickets are all "Conversation with..." followed bu their name or visitor ...
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Date Format And Calendar Start Date in Sell
We as a business start the week on a Sunday and work with a date format of DD/MM/YY, however the system will only allow us to have one or the other of these settings active. If I change between 12 ...
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Sell Drop Down Fields
We have several drop down fields in our sell instance, one of which is a list of our stores so that these can be picked based on the customer's preference. We have found that if you need to add op...
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Using Automations Or Triggers To Delete Tickets
PlaneadaDue to data and privacy laws we need to ensure our tickets are deleted 6 years after creation. The system currently only allows this by API or manual action. It would be great if this could be comp...
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Using Macros to Update Apps Within Support
We are using the Sell for support app and would like to be able to have agents run a macro that will automatically populate the sell app notes box with content that needs to be sent across to the s...