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Kaan Sarilar's Avatar

Kaan Sarilar

Incorporación 15 abr 2021

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Última actividad 02 ago 2022

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Última actividad de Kaan Sarilar

Kaan Sarilar hizo un comentario,

ComentarioTicket automation and collaboration

Hey, I dont think it is possible at the moment but is there a way to automatically enable tags to be taken from the parent ticket and added into the child ticket the macro which creates the child ticket?

 

We use macros a lot where I work and it would be super useful to be about to add into the macro, and transfer tags to child ticket. As we want to make agents' lives easier and its something that they can easily forget if its a manual task. 

 

Ver comentario · Publicado 02 ago 2022 · Kaan Sarilar

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Kaan Sarilar hizo un comentario,

ComentarioUsing Built by Zendesk apps

We have the free version of this app, when do the clone tickets actually get created? - as i do not get an option to automatically open the tickets on creation?.

Ver comentario · Publicado 21 jul 2021 · Kaan Sarilar

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Kaan Sarilar creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello, 

At the moment we use child ticket to create work for other teams, these teams will go back to the customer directly, rather than going to the advisor that raised the ticket. We raise child ticket via side conversations by using macros at the moment

Currently, the advisor raising the ticket needs to manually change the requester of the child ticket to the requester of the parent ticket. The reason we need these to be the same is that we have automations off the back of the child ticket to email the requester (customer). 

 

I would like the ability to set the requester on a child ticket when using a macro. This would save advisors time and also reduce the risk of an automation emailing the incorrect end user. 

Publicado 01 feb 2021 · Kaan Sarilar

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