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Graham Forchuk
Incorporación 15 abr 2021
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Última actividad 04 nov 2024
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Graham Forchuk hizo un comentario,
That worked perfectly. Thank you.
Ver comentario · Publicado 23 jun 2021 · Graham Forchuk
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Graham Forchuk creó una publicación,
I haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created. Any guidance on how to set this up?
Publicado 22 jun 2021 · Graham Forchuk
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Graham Forchuk creó una publicación,
I run a weekly and monthly report showing some ticket resolution numbers. Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours.
SELECT # Tickets WHERE (SELECT [Biz Hrs] Full Resolution Time (hrs) [Mdn] BY Ticket Id)BETWEEN 0 AND 24
How would l set this same metric up for use in Explore on a similar query?
Publicado 20 ene 2021 · Graham Forchuk
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