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ZZ Graeme Carmichael
Incorporación 15 abr 2021
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Última actividad 15 feb 2025
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ZZ Graeme Carmichael hizo un comentario,
Paola
Just in case you missed it…
Great feature!
Ver comentario · Publicado 16 jun 2023 · ZZ Graeme Carmichael
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ZZ Graeme Carmichael hizo un comentario,
In Explore, use the Support Backlog History dataset.
Metrics
- Sum Tickets
Rows
- Backlog Recorded date
Filter
- Status = Pending
- Backlog recorded date, for example, the last week
The Backlog History dataset takes a snapshot of your account at the end of each day. That is best place to see the total pending tickets each day and how they move from day to day.
Ver comentario · Publicado 26 may 2023 · ZZ Graeme Carmichael
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Paola
It may be a limit of your plan.
You can use the image gallery and content blocks to re-use text and images.in many articles. But it is an Enterprise feature.
Details are here.
Ver comentario · Publicado 30 mar 2023 · ZZ Graeme Carmichael
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Gwyn
I do not believe there is an easy way to do this. While you can search for tickets with attachments, that does not apply to articles.
Even using the API to do this, you would first have to get all your article IDs then check each article to see if there is an attachment. If you have access to a developer, they could speed up the process for you. But it does not look easy using the standard tools.
Ver comentario · Publicado 03 mar 2023 · ZZ Graeme Carmichael
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ZZ Graeme Carmichael hizo un comentario,
Jake
Sorry I missed your reply.
You cannot exclude items from the backlog. But perhaps you can use the ON HOLD ticket status to identify bugs? Then you can filter to exclude on hold items.
Ver comentario · Publicado 24 ene 2023 · ZZ Graeme Carmichael
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Alex
I am not sure how well this would work.
But you could try creating triggers based on the requester's time zone. Unfortunately, the requester's domain is not an available option.
Meet ALL conditions:
- Ticket is created
Meet ANY conditions:
- Time Zone is London
- Time Zone is Paris
Action:
- Assign to group Europe
Ver comentario · Publicado 20 ene 2023 · ZZ Graeme Carmichael
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Samuel
Are you using ticket sharing across the two Zendesk domains?
Ver comentario · Publicado 20 ene 2023 · ZZ Graeme Carmichael
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Siri
I am not sure what is causing the difference.
But you may be better using the Zendesk pre built year to date and month to date metrics. I tested on my account and they produced the same values. Within Metrics, scroll down to the Time Ranges section:
Ver comentario · Publicado 20 ene 2023 · ZZ Graeme Carmichael
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ZZ Graeme Carmichael hizo un comentario,
Jake
The backlog dataset contains fewer fields than the support ticket and ticket update datasets. Unfortunately, custom fields are not part of the backlog dataset. So you cannot splice your backlog data by secondary status.
Sorry about that.
Ver comentario · Publicado 24 nov 2022 · ZZ Graeme Carmichael
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Marco
There is no OR operator but searching with the subject:eachWord should work in the same way. It works for me ;)
Ver comentario · Publicado 15 nov 2022 · ZZ Graeme Carmichael
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