Spencer Hutton
I'm a Help Desk Manager. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
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Última actividad de Spencer Hutton-
Spencer Hutton hizo un comentario,
Hi Jupete Manitas. The report was created from the Talk dataset. So it is using Talk data, not ticket data. The tickets are gone, but the Talk data still remains. So we have a record of these 2...
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Spencer Hutton hizo un comentario,
Yeah, I deleted, then permanently deleted the tickets that same day. I still show 25 abandoned calls from one day from when this one customer mistakenly butt-dialed us over and over. It's been ab...
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Spencer Hutton creó una publicación,
Delete Talk Data
Is it possible to delete talk data. I had a customer inadvertently call in 25 times during our team meeting when all agents were unavailable. How this happens, I have no idea. We received 25 cal...
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Spencer Hutton hizo un comentario,
Thanks for the replies! The change would definitely be communicated. My involvement would be more for consistency. We have a small team. Realizing now that in the time I have researched, I coul...
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Spencer Hutton hizo un comentario,
Hi, and thanks for the reply. I may not have been clear in my initial comment, I will revise. I am looking to make changes to personal views which my agents have created themselves.
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Spencer Hutton creó una publicación,
Make changes to my agents' views
RespondidaAs an admin, I want to make a change to views that my agents created themselves for personal use. Is this possible? Even through the API, if I try to call the Show View endpoint, I get a Record N...
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Spencer Hutton hizo un comentario,
I created a custom status as a test. Is it possible to delete it? It has not been used, and was immediately deactivated.
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Spencer Hutton hizo un comentario,
Glad to hear it works for you! And thanks for helping me see that my profile name (Spencer) is appearing as my company name. Not sure how that happened. Cheers y'all!
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Spencer Hutton hizo un comentario,
Hi Garetn and Kristina. See my comment above. You could workaround this by creating webhooks. (previously "Targets"). For making different group ticket tasks, you could use different tags, macr...
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Spencer Hutton hizo un comentario,
Hi Dave. With your filter for Ticket solved - Year (or Date), why don't you choose Edit date ranges > Advanced and select "from the beginning of Yesterday" to "the end of Today". Then in the Column...