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Spencer Hutton

I'm a Help Desk Manager. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.

  • Actividad total
    50
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  • Votos
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  • Suscripciones
    24

Publicaciones

Actividad reciente de Spencer Hutton Actividad reciente Votos

  • Delete Talk Data

    1. Comunidad
    2. Zendesk Suite Q&A

    Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all agents were unavailable.  How this happens, I have no idea.  We received 25 cal...

    • Spencer Hutton
    • Creación
    • 3 seguidores
    • 5 comentarios
    • 0 votos

  • Make changes to my agents' views

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    As an admin, I want to make a change to views that my agents created themselves for personal use.  Is this possible?  Even through the API, if I try to call the Show View endpoint, I get a Record N...

    • Spencer Hutton
    • Editado
    • 5 seguidores
    • 5 comentarios
    • 0 votos

  • Template Visualization Types for Queries

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    I find myself making the same settings on each query I make.  Show values on a column visual, hide applied filters, etc.  Is there a way to save a template visualization type so I can use these eac...

    • Spencer Hutton
    • Creación
    • 2 seguidores
    • 2 comentarios
    • 1 voto