Tim G

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Adjust agent idle timeout in Agent Workspace

Hi Barry Neary, oh, yep there were a couple of sticking points for our particular workflow: 1. We really wanted a 'ping all' approach when a new message convo comes in - rather than it automaticall...

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• Tim G
• Creación 31 de octubre de 2023 23:25
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

Out of interest, I understand why most of the options under People > Team > Roles > Admin are greyed out (makes sense that you shouldn't be able to take away permissions from the Admin role and loc...

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• Tim G
• Editado 10 de octubre de 2023 00:16
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Drop-down limitations (options truncated) in flow-builder / messaging

Just as an update to this, looks like at some point, this has been increased to 100 options in the list, rather than 20! Which is definitely an improvement, however still gives us quite a few stumb...

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• Tim G
• Creación 28 de agosto de 2023 00:23
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Hi Team! I know this isn't directly related to this, but has anything changed around limitations to the number of options shown in a drop-down custom field, with the changes above?  Reason I'm aski...

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• Tim G
• Creación 15 de agosto de 2023 00:45
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Drop-down limitations (options truncated) in flow-builder / messaging

Hi Lisa! Yep that's definitely one workaround, but I think there'll land up being more than 20 countries per sub-group if we did e.g. EMEA/APAC/AMERICAS etc. Unless we started splitting out into ev...

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• Tim G
• Creación 11 de julio de 2023 06:25
• 0 votos

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

I put a comment on this post too (https://support.zendesk.com/hc/en-us/community/posts/5013655314970/comments/5910400610586), but it'd be awesome if there was a way to de-activate/disable the text ...

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• Tim G
• Creación 9 de julio de 2023 23:43
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Messaging - don't allow customers to send messages before inputting name/email since agents don't receive these until they do

We're seeing the same issues with customer confusion and frustration about "where to type" - because the free text input box isn't de-activated / greyed out. I raised a ticket with Zendesk support ...

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• Tim G
• Creación 9 de julio de 2023 23:39
• 4 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Adjust agent idle timeout in Agent Workspace

Just came here on advice from Zendesk support, to add my voice to this feature request please! We also really need the ability to change the idle timeout for agents. We are using messaging, and are...

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• Tim G
• Creación 3 de julio de 2023 01:09
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing automatic activation of omnichannel routing

Ah awesome - thank you Jacquelyn Brewer :) 

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• Tim G
• Creación 20 de junio de 2023 01:00
• 0 votos