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Tejas

Incorporación 15 abr 2021

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Última actividad 15 feb 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Tejas

Tejas hizo un comentario,

ComentarioBuilding reports

Ewa Kondratowicz

time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.

I hope this helps.

Thanks & Regards,

Tejas Patil

Ver comentario · Publicado 15 feb 2023 · Tejas

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ComentarioBuilding reports

Ewa Kondratowicz

To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.

 

 

I hope this helps.

Ver comentario · Publicado 16 ene 2023 · Tejas

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ComentarioWriting formulas

Thanks Gab, that's helpful.

 

Ver comentario · Publicado 03 ene 2023 · Tejas

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ComentarioWriting formulas

Hi Team,

Need your help in building an attribute function like,

 

If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"

 

I tried to build using below but it only returns value of B when A is blank,

 

IF ([A] = NULL) THEN
    [B]
ELIF ([B] = NULL) THEN
    [C]
ELIF ([C] = NULL) THEN
    [D]
ELIF ([D] = NULL) THEN
    [A]
ENDIF

 

Thanks,

Tejas

Ver comentario · Publicado 14 dic 2022 · Tejas

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ComentarioEnd users and organizations

a Permanently deleted user was rehired and now we have created a new account for the user.

Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.

I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.

Any idea what could be the issue here?

Ver comentario · Editado 21 jul 2022 · Tejas

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ComentarioGeneral questions about live chat

Hi Team,

"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."

Seems this is not applicable with the agent workplace, is it correct?

In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(

 

Ver comentario · Publicado 14 oct 2021 · Tejas

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ComentarioAdditional ticket channels

Before you migrate is a broken link

Ver comentario · Publicado 12 oct 2021 · Tejas

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ComentarioExplore recipes

@... are you looking for something like below?

Ver comentario · Publicado 27 jul 2021 · Tejas

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ComentarioBuilding reports

@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?

Ver comentario · Publicado 27 ene 2021 · Tejas

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Would like to see this feature soon..

Ver comentario · Publicado 22 may 2020 · Tejas

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