Tejas
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Actividad total34
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Última actividad
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Siguiendo0 usuarios
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Votos6
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Suscripciones17
Resumen de la actividad
Última actividad de Tejas-
Tejas hizo un comentario,
Ewa Kondratowicz time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves ...
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Tejas hizo un comentario,
Ewa Kondratowicz To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is capture...
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Tejas hizo un comentario,
Thanks Gab, that's helpful.
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Tejas hizo un comentario,
Hi Team, Need your help in building an attribute function like, If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A" I tried to build using below but it only ret...
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Tejas hizo un comentario,
a Permanently deleted user was rehired and now we have created a new account for the user. Few of the contacts (recent) sent by these user shows as contact actioned by deleted user. I haved checked...
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Tejas hizo un comentario,
Hi Team,"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat...
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Tejas hizo un comentario,
Before you migrate is a broken link
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Tejas hizo un comentario,
@... are you looking for something like below?
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Tejas hizo un comentario,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
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Tejas hizo un comentario,
Would like to see this feature soon..