Andreas Schuster

1. Comunidad
2. Zendesk Suite Q&A
3. How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?

Hi Miles, you should find all the neccessary info here:https://support.zendesk.com/hc/en-us/articles/203663336-Adding-support-addresses-for-users-to-submit-tickets I would do it like that: set up ...

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• Andreas Schuster
• Creación 13 de mayo de 2021 10:03
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Hi @... Looks like Zendesk did not implement this feature you expect from the new workspace.Did you already try a tool like Tampermonkey to fix it yourself? Best,

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• Andreas Schuster
• Creación 13 de mayo de 2021 09:57
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Customizing view of Incident tickets within Problem ticket

Hi Serge, Can that view be customized. In particular, I am looking to add 'solved' field to be able to see the solved date. As far as I know, you cannot edit the columns in this special view. In...

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• Andreas Schuster
• Creación 9 de mayo de 2021 10:53
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

I try to use emojis if I want to point something out (e.g. 🔴🟡🟢🟠🔵), however, I can understand that in certain business emails this does not look good. Let's hope Zendesk will fix this.

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• Andreas Schuster
• Creación 23 de octubre de 2020 07:55
• 2 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Guide to setting up SMS response

Hi @..., Could you please try it with the following syntax? {% unless ticket.tags contains 'nosignature' %}Kind regards,{{agent.signature}}{% endunless %} Cheers,

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• Andreas Schuster
• Creación 12 de febrero de 2020 15:19
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Inline Macros

+1 Let's show some Community Moderator presence here 😉

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• Andreas Schuster
• Creación 11 de febrero de 2020 10:25
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Hi @..., There is a workaround where you can update Zendesk itself.   Trigger I can only advise you to set up this Trigger on ticket creation, or work with tags so that you can ensure it only fires...

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• Andreas Schuster
• Creación 4 de febrero de 2020 09:06
• 2 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. How to create an auto reply for Facebook

Hi Helen, The "auto-reply" is basically a public agent reply via the Zendesk API, that's why it is also the correct behavior that the SLA fires. As mentioned by Brett I recommend you to add a tag t...

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• Andreas Schuster
• Creación 11 de diciembre de 2019 11:11
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Chrome Extension: Submit button expander

What I like about the default style though, is that you can with one click submit it with the current status.

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• Andreas Schuster
• Creación 23 de julio de 2018 08:01
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. How to create an auto reply for Facebook

Hi all, I changed my employer last autumn, that's why I don't have access anymore to the account I created this article with.   @Sachin In case this is still relevant, please post your questions he...

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• Andreas Schuster
• Creación 16 de abril de 2018 21:01
• 0 votos