API USER
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Última actividad
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Resumen de la actividad
Última actividad de API USER-
API USER creó una publicación,
Messaging - Translation and more intuitive usage.
Hello, Is it possible to : - Translate Field Name un end user langage? - Let the end user put is name into text field directly? It's quite confusing for some of our end user to have two text field...
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API USER hizo un comentario,
Hello, Very interesting, and we are also interested. Thanks
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API USER hizo un comentario,
Else option, use Essential Cards to let Agent update directly users informations from context panel. Thanks,
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API USER creó una publicación,
Merging Users Easily
Hello, We have some Zendesk Instance connected to other chat solutions (I know it's bad, but it's my customers choices). When ticket is created, requester is visitorXXXXXX. Our agents change this b...
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API USER hizo un comentario,
+ 1
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API USER creó una publicación,
SMTP Tracing
Hello, For one of our customer, we have after a call to send a mail to confirm that all is ok. Sometimes, we saw that the mail address provided is not good (due to wrong understanding, wrong typi...
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API USER hizo un comentario,
Hello, What is the status on this feature? Can you please provide us an update on actual step of developpment? Thanks
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API USER hizo un comentario,
I'd love it!
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API USER creó una publicación,
Tickets and Views
Hello, Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues. In other world, sometimes my customer are "angry" of some ticke...
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API USER creó una publicación,
Use Description or comment to update Custom Fiels
Hello, Does somebody can help me? I receive in my Zendesk some mails from an external bot. I don't have hand on this bot integration development. The bot send me message containing this : Nom :...