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Chris Smith

Incorporación 15 abr 2021

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Última actividad 30 oct 2024

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Última actividad de Chris Smith

Chris Smith hizo un comentario,

ComentarioBusiness rules

We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front?  Does it matter?

Ver comentario · Publicado 30 oct 2024 · Chris Smith

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Chris Smith hizo un comentario,

ComentarioChat best practices and recipes

How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)?  Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant. 

Ver comentario · Editado 21 oct 2024 · Chris Smith

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Chris Smith hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel. 

Ver comentario · Publicado 01 ago 2024 · Chris Smith

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Chris Smith hizo un comentario,

ComentarioChat best practices and recipes

Is there a limit to the number of conditions a trigger will check? 

 

I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state: 

Visitor loaded the chat widget

Check any of following condition

Visitor page URL - Contains - ABC123 

 

Seems like I've run out of room to add all of our unique URL's.

Ver comentario · Publicado 25 jul 2024 · Chris Smith

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Chris Smith hizo un comentario,

ComentarioSetting up and using Text

I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario? 

Ver comentario · Publicado 20 may 2024 · Chris Smith

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Chris Smith hizo un comentario,

ComentarioSetting up and using Text

Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?

Ver comentario · Publicado 17 may 2024 · Chris Smith

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Chris Smith hizo un comentario,

ComentarioSetting up and using Text

Is there a trick to making the SMS number clickable on mobile devices?

Ver comentario · Publicado 15 abr 2024 · Chris Smith

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Chris Smith hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1 on this.

Ver comentario · Publicado 27 dic 2022 · Chris Smith

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Chris Smith hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Has a legitimate ETA been announced?

Ver comentario · Publicado 07 dic 2022 · Chris Smith

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Chris Smith hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Karen Hynes

I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4? 

Ver comentario · Publicado 06 oct 2022 · Chris Smith

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