Jimmy Rufo
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Última actividad de Jimmy Rufo-
Jimmy Rufo hizo un comentario,
Hi Lisa Kelly, That may be so, but if the workspace clutters up daily operations for messaging, thats not a reason to upgrade. We are also an organization that specialize in web and email support,...
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Jimmy Rufo hizo un comentario,
Hello, we got the rollout of the new view of this feature yesterday, but today it reverted back. Can someone confirm if that was intended? Ana Jones Cory Vegel
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Jimmy Rufo hizo un comentario,
Dane , is it in the roadmap to allow for admin override. i.e. As a manager of support, I want the agent who is OOO to handle an issue next week, when they are back from vacation. I do like how if...
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Jimmy Rufo hizo un comentario,
Hi Pippa, this is a known limitation, and something I've already discussed with PM @... a few times. Its worth likely submitting this use case for product feedback.
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Jimmy Rufo hizo un comentario,
Hi @..., We had historically used a third party integration for other fields that ZD does not support, such as formula fields. Unfortunately, the ones in place have proven unstable or ineffective ...
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Jimmy Rufo hizo un comentario,
+1!
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Jimmy Rufo hizo un comentario,
Any plans to be able to trigger a side conversation comment being sent to an agent via email? I get notified via email that a ticket with a side convo has been commented on, but I have to pivot to...
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Jimmy Rufo hizo un comentario,
Katarzyna Karpinska - Is this feature available on Guide Legacy? Also, can a content block be strictly an image (no text)?
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Jimmy Rufo hizo un comentario,
My organization has been unwilling to even try the Agent Workspace due to the horror stories brought up in this thread, and the features we read about. The composer box location and order of the c...
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Jimmy Rufo creó una publicación,
Please support "Rollup Summary" as a supported field type in the Salesforce-ZD integration
Your support team confirmed that the Product Team states that "Rolllup Summary" is not a supported field. I would use this post to track building support into the integration. Also, your own supp...