Jimmy Rufo

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

Not sure why/how this hasn't be addressed.  If there was a way to merge tags used historically, then that would at least be a workaround, but no dice.  For frame of reference, JIRA components are a...

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• Jimmy Rufo
• Creación 22 de agosto de 2023 16:37
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow side conversation content to viewed via email notification

Cory Vegel, would be nice to know if this one is on the roadmap for this feature.

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• Jimmy Rufo
• Creación 7 de junio de 2023 18:13
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Need Image and hyperlink Support for Slack-Zendesk Integration

Cory Vegel, do you happen to know if there is a roadmap to be shared regarding the Slack-ZD integration, so we can see if any upcoming updates touches upon this?

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• Jimmy Rufo
• Creación 7 de junio de 2023 18:12
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Hi Joshua Teitelbaum, it would be great if you can alphabetize the order of groups by default.  It appears we had that option before recent changes, and how it looks now is a bit odd. Another negat...

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• Jimmy Rufo
• Creación 1 de mayo de 2023 19:53
• 2 votos

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Hi There.  Some feedback here.  It seems there is no sorting ability at all, as I'd ideally like to sort alphabetically by default.  What is the default? Also, I'd love to see group members by agen...

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• Jimmy Rufo
• Creación 1 de mayo de 2023 16:55
• 6 votos

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Lisa Kelly, That may be so, but if the workspace clutters up daily operations for messaging, thats not a reason to upgrade.  We are also an organization that specialize in web and email support,...

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• Jimmy Rufo
• Creación 14 de marzo de 2023 18:16
• 4 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

Dane , is it in the roadmap to allow for admin override.  i.e.  As a manager of support, I want the agent who is OOO to handle an issue next week, when they are back from vacation. I do like how if...

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• Jimmy Rufo
• Creación 2 de diciembre de 2022 17:50
• 0 votos

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi Pippa, this is a known limitation, and something I've already discussed with PM @... a few times.  Its worth likely submitting this use case for product feedback.

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• Jimmy Rufo
• Creación 15 de septiembre de 2022 11:23
• 0 votos

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Please support "Rollup Summary" as a supported field type in the Salesforce-ZD integration

Hi @..., We had historically used a third party integration for other fields that ZD does not support, such as formula fields.  Unfortunately, the ones in place have proven unstable or ineffective ...

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• Jimmy Rufo
• Creación 9 de septiembre de 2022 15:14
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow side conversation content to viewed via email notification

+1!

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• Jimmy Rufo
• Creación 7 de septiembre de 2022 01:10
• 0 votos