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Jürgen König's Avatar

Jürgen König

Incorporación 15 abr 2021

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Última actividad 20 ene 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jürgen König

Jürgen König hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

Ver comentario · Publicado 20 ene 2023 · Jürgen König

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Jürgen König hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any news on that? Would be nice to have an improvement here...

Ver comentario · Publicado 16 may 2022 · Jürgen König

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Jürgen König hizo un comentario,

ComentarioSetting up Zendesk Chat

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger action. Background: No automatic creation of a support ticket by a chat available. Regards, Jürgen

Ver comentario · Publicado 03 feb 2022 · Jürgen König

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Jürgen König hizo un comentario,

ComentarioSetting up Zendesk Chat

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

Ver comentario · Publicado 01 feb 2022 · Jürgen König

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Jürgen König hizo un comentario,

ComentarioReporting for Chat

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

Ver comentario · Publicado 26 oct 2021 · Jürgen König

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Jürgen König hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

+1

In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

Ver comentario · Publicado 22 oct 2021 · Jürgen König

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Jürgen König hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

Ver comentario · Publicado 13 jul 2020 · Jürgen König

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having several support departments), you have a sea of forms, groups, etc. and the selection lists are endless and hardly possible to handle in a comfortable way. In summary: + 1 from my side.

Ver comentario · Publicado 20 abr 2020 · Jürgen König

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