Jürgen König
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Última actividad de Jürgen König-
Jürgen König hizo un comentario,
+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!
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Jürgen König hizo un comentario,
Any news on that? Would be nice to have an improvement here...
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Jürgen König hizo un comentario,
Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger acti...
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Jürgen König hizo un comentario,
I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.
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Jürgen König hizo un comentario,
Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.
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Jürgen König hizo un comentario,
+1 In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.
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Jürgen König hizo un comentario,
We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.
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Jürgen König hizo un comentario,
I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having se...