Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Última actividad
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Resumen de la actividad
Última actividad de Jacob Christensen-
Jacob Christensen hizo un comentario,
Hi Gan, I remember setting up a notification specifically to address this issue, customers clicking buttons without realizing the consequence. The notification would say something like "we see you ...
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Jacob Christensen hizo un comentario,
Hey Maxime Brillanceau - thanks, I'm glad you find it useful! That's an interesting use case! I must admit that I've never used Slack with Side Conversations, so there may be possibilities I'm unaw...
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Jacob Christensen hizo un comentario,
Awesome Preethi Thutika!Our agents have been ignoring every warning in the existing flow, hopefully, this will be more effective. It would also be nice to have a permission split, so let's say Role...
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Jacob Christensen hizo un comentario,
Efthymis KouzelisThere is one for the tag and another for the value of such a field, you can reference this:https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-...
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Jacob Christensen hizo un comentario,
Hi Francisco, Some years back I set something like that up using Zapier. I did a post on it but it looks like it might have gotten itself archived. Here is a Way Back link for it: https://web.arc...
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Jacob Christensen hizo un comentario,
Jay Scott I see what you mean, I forgot some placeholders don't resolve in macros. In that case, you could create a trigger that sends you an email containing your placeholder structure and have i...
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Jacob Christensen hizo un comentario,
To be clear, I test the placeholders by adding them as content on a macro, and I test the output by applying it to a sample ticket.
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Jacob Christensen hizo un comentario,
Hi Jay, Great question! I usually add placeholders to macros, so I can quickly check if everything looks right or needs tinkering.
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Jacob Christensen hizo un comentario,
Hey Max, Glad you found it helpful! A slack webhook is specific to a single channel, so you may need to create multiple to notify different channels. I found this article that has more details on ...
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Jacob Christensen hizo un comentario,
Hey Rasmus 👋 Are you talking about customer facing fields and forms, or something else? I believe all system fields have a customer facing value that can be modified and even translated using Dyna...