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Tanawat Oonwattana

Incorporación 15 abr 2021

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Última actividad 07 feb 2024

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Última actividad de Tanawat Oonwattana

Tanawat Oonwattana hizo un comentario,

ComentarioTicket management

Is this instruction outdated?

I think the setup is in role permission now.

Ver comentario · Publicado 07 feb 2024 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioWhat's new in Zendesk

Hi,

When would this change be roll-out?

I am still not seeing 'Manage Team Member' ability in role permission page.

Thank you.

Ver comentario · Publicado 18 sept 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1

this post has been flowing for 2 years, why this feature has not been implemented yet?

Ver comentario · Publicado 14 sept 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Spencer,

This is actually true, tried incognito with the actual signing in with end-user's id/pw and do not see the fields, thanks for the recommendation!

Ver comentario · Publicado 31 jul 2023 · Tanawat Oonwattana

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Tanawat Oonwattana creó una publicación,

Publicación Feedback - Help Center (Guide)

My company is trying to implement a new request list experience on Guide, however we have found bug that potentially prevent the change to be promoted to production.

When we enabled this beta experience, end-users are able to filter-up custom fields to be displayed on the column.

Let's say that I have a custom field, that is not visible for end-users below:

On the end-user's view in Guide, the user would still be able to query up this field:

Then the column will be displayed on the frontend, even the value of the fields are not actually being displayed (There are actually values in the field, but those are visible as blank for the end-users):

 

Ideally the fields that are not visible for the end-users should not be visible when selecting to 'show' or 'hide' the column.

Could someone having a look at this bug so that we could deploy the change without affecting the customer experience on September?

Thank you.

Tanawat

Editado 27 jul 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioDeveloper updates

Thanks for the update @...

I am also wondering if cursor based pagination is supporting ticket_events in incremental export?

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-event-export

From below doc, it says it only supports tickets/users, not ticket_events?

https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#cursor-based-incremental-exports

Ver comentario · Publicado 30 may 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioDeveloper updates

Hi,

Thanks for the recommendation, but we will still be keeping with the Time based method.

The issue with cursor-based is that it gives out the next page path as code, e.g. https://{{subdomain}}.zendesk.com/api/v2/incremental/tickets/cursor.json?cursor=MTU3NjYxMzUzOS4wfHw0Njd8

This is making it very much difficult to troubleshooting in case of issues, or let's say that the service stops polling the ticket data, and want to restart the service, we would not know what was the time stamp that the service got stopped.

Ver comentario · Publicado 30 may 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioDeveloper updates

Hi,

Do time based incremental export considered OBP or CBP? and does it get affected by this change?

reference: https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#time-based-incremental-exports

Ver comentario · Publicado 29 may 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioAnnouncements

Hi Gorka Cardona-Lauridsen,

just a follow up on my question earlier, how soon will custom ticket staus be available with this new request list?

thakn you.

Ver comentario · Publicado 16 may 2023 · Tanawat Oonwattana

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Tanawat Oonwattana hizo un comentario,

ComentarioAnnouncements

Do you have the timeline to have Custom ticket status (CTS) available for this feature?

thanks.

Ver comentario · Publicado 28 feb 2023 · Tanawat Oonwattana

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