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Jason Dahlberg

Incorporación 15 abr 2021

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Última actividad 14 feb 2022

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Última actividad de Jason Dahlberg

Jason Dahlberg hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I agree with this, we have different teams that need access to explore but w do not need to give them access to all queries.

Ver comentario · Publicado 05 feb 2020 · Jason Dahlberg

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Jason Dahlberg hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hey James,

Thanks for this, I have been playing around with this and my question is, is there a way to put Satisfaction Score in combination with CSAT Date Rated metric?

Ver comentario · Publicado 26 jun 2019 · Jason Dahlberg

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Jason Dahlberg hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hey Gentry,

That is a great start and thanks for that, but is there anyway that it can be done in an attribute? Because I use this in my Support: Tickets, Users, Organizations data set to see how the CSAT is doing over time.

Ver comentario · Publicado 19 jun 2019 · Jason Dahlberg

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Jason Dahlberg creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

We currently do weekly reporting and I noticed there are issues with CSAT because either the Ticket Update attribute or Date Solved attribute can be used. But is it possible to just have an attribute that is Date Survey Submitted?

 

 

Publicado 13 jun 2019 · Jason Dahlberg

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