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Paul DISABLED LaBarbera

Incorporación 15 abr 2021

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Última actividad 15 nov 2024

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Última actividad de Paul DISABLED LaBarbera

Paul DISABLED LaBarbera hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Can I show subsections on a section template? See the screenshot below. I've got a section page here, and some of the sections within it have articles. Those are displayed on the section template. Some of the sections have subsections. How can I have those appear on the section template?

 

Ver comentario · Publicado 15 nov 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Kirill,

 

You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add

For agents and admins only

, etc.

 

Ver comentario · Publicado 27 ago 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Ilyana said it perfectly. Who is the product owner on this feature? What's the roadmap look like? This is one small fix away from being a functionally solid tool. 

Ver comentario · Publicado 27 jul 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

This is very important to our organization too. Creating a bottleneck around publishing is important for reasons that have nothing to do with article verification.

In a typical software company, Product Owners/Managers are SMEs should be able to verify an article is technically correct. But, PM/PO should not be managing an entire ZD knowledge base (that's the Documentation team's role).

Can we please have a unique permission to let users (that are not Help Center Managers) verify articles.  You already have the article "owner" and "author" fields. You can tie verification rights to the owner field and solve a massive headache that ZD presents for my company.

 

 

Ver comentario · Publicado 16 mar 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

ComentarioWorking with articles in the knowledge base

Are images allowed in content blocks?

Ver comentario · Publicado 22 feb 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hey Ami, yes that is the case. I suggest not wrapping the H2s in divs. If you need to add divs within content, just add it around the

s inside the H2/H3s

 

This solution works in most ZD environments, but if you have a very customized theme it may not.

Ver comentario · Publicado 23 sept 2020 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

@Tim Capone

Does it matter where in article-Page.hbs you put this script? I've tried adding this to a default Copenhagen theme, and I'm not seeing anything.

 

I used Vladan's script and it worked fine. 

Ver comentario · Publicado 27 jun 2019 · Paul DISABLED LaBarbera

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